FAQ


Can I get a Refund? 

Meta Skateboards refund Policy extends to all products. If a factory defect or shipping error occurs, Meta will gladly exchange it at our cost or issue an inhouse credit.  Absolutely NO CASH REFUNDS!!!  If it is necessary to return or exchange a product please note:

*You must contact Meta within 5 business days of reciept of goods to obtain an "RA" code.  We will not except any merchandise without a "Return Authorization Code".
 
*Customers are responsible for all returned merchandise shipping charges.

*Returned products must be accompanied by original packaging in brand new condition will all tags attached.
*A written explanation of the reason for return must be accompanied with a copy of the shipping invoice.
*All returns and exchanges must be received by Meta Skateboards within 30 business days from invoice date.
*All Shipping Fees are non-refundable.

Any merchandise sent to Meta Skateboards not meeting the above requirements will be refused.

Do I have to pay Sales Tax? 

All order shipped within the state of Colorado are required to pay sales tax. 

How Can I contact someone at Meta Skateboards? 

If you have any problems or Questions feel free to email at metaskateboards@yahoo.com.

You can also call during store hours: 303-443-1245
    Monday - Saturday (11:00-8:00) mst
    Sunday (12:00-6:00) mst


How do I place an order? 

* Browse our site using the menu on the top. When you see an item you want to buy, click on the picture to view more details and product options. Select the size you want and press the 'Add to Cart' button. This places the item in an electronic shopping cart.
* You may continue shopping after placing an item in your cart. To return to your cart at any point during the shopping process, click on the View Cart symbol located in the top of your screen. You can also change the quantities of the products in your cart.
* After putting all the items you wish to buy in your shopping cart, click "Checkout".
* You will be asked to provide your billing and shipping address.
* You will then be shown the total amount of your order. You will then be asked to choose a shipping option.
* At this point, a new total charge will appear and you will be asked to enter your credit card information. After confirming your selections, click the 'Place Order' button.
* After you click on 'Place Order,' a page will appear that confirms your order and gives you an order number you can use to contact us.  We will also send you a confirmation of your order via email.


How fast does Meta ship?

 All Inventory Items are in-stock and will ship same day, if the order is recieved by 2:00 pm mst.

How much does shipping cost? 

All Shipping is Free during our Introductory period.

Is Meta a secure and safe site to order from? 
Our "Statement Of Security" is your assurance that you'll never have to worry about credit card safety, while shopping at Meta Skateboards

We utilize a 128 bit Secure Socket Layer (SSL) for data encryption to protect the transmission of information when you submit to your information to Meta Skateboards.  This means your credit card number, and order details are encrypted during the transaction process.

When you shop at Meta Skateboards, you'll be joining millions of customers around the world, who have safely shopped over the Internet. We are confident you will enjoy the safety, and convenience of shopping from home.

Still concerned about using your credit card online? No Problem! Contact our Order Department at 303-443-1245, and we will be happy to take your order.

Is My Private Information Safe with Meta?

Meta Skateboards Privacy Policy:

At Meta Skateboards, we truly understand and share your concern for privacy. We want to assure you that we respect your privacy. Meta Skateboards under no circumstances will distribute, sell, loan, or rent any personally identifiable information, regarding its customers to any third party. When an order is placed, we collect basic information including your name, home address, phone, and email address. We use this information to confirm your order and to respond to any queries you may have. Cookies are used to keep track of your shopping cart.

Meta Skateboards has a firm commitment to ensure our customers' privacy. If you have further questions concerning our privacy policy or have other comments on how we can improve your shopping at Meta, please do not hesitate to email us at metaskateboards@yahoo.com

 


What payment options does Meta take?  

Meta Skateboards accepts Visa, MasterCard, American Express, Discover Card, and Paypal.

All Funds must be in U.S. Dollars

Credit Cards: 
You can safely enter your entire credit card number, via our secure server, which encrypts all submitted information. We bill all Credit Card orders the day we receive your order and bill the full amount all at once. This cuts down on the cost of our bookkeeping, and allows us to keep our prices low. We may ship partial orders at any time, but will continue to deliver all goods without any additional charges.

Checks: 
Checks must be drawn on a U.S. bank and made out to Meta Skateboards. Send copy of order along with your check to: 
Meta Skateboards
Att: Internet Processing
1505 Pearl St. Suite #103
Boulder, Co 80302

Please allow adequate time for your check to clear our bank.


Where is Meta Skateboards located? 

Meta Skateboards
1505 Pearl St. Suite #103
Boulder, Co 80302
303-443-1245



Will I recieve a receipt? 

You will receive a confirmation email invoice of your order at the conclusion of the ordering process. If you misplace this confirmation, we will be more than happy to forward an additional copy.

All orders shipped from Meta Skateboards will include a packing slip or invoice with the name of Company Be on top of receipt.